If something happens before or during your trip and you want to use your travel insurance, you can lodge a claim with us. We recommend bringing a print-out of your policy documents with you when travelling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.
For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred.
If you have any questions about your situation, or you need guidance, please connect with us for a chat.For emergency situations, or if you need assistance during your trip: we can help you and answer questions about next steps and required documentation.
The claim process will involve the following interactions:
Telling us about the incident that caused your claim
Specifying the financial loss you want reimbursed
Providing evidence of the incident and the relevant losses to support your claim
Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your policy (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.
Note: Wander Insurance Pty Ltd is an Authorised Representative of battleface and claims are handled on battleface's website. Clicking this link takes you directly to their claim form and for further questions or to follow-up your claim email claims@robinassist.com.
